Terms of service
Last updated: September 2026
These Terms & Conditions apply to your use of our website and to purchases made through Anovella.
By accessing our website or purchasing from us, you agree to these Terms & Conditions and any policies referenced on our website, including our Privacy Policy and Return & Cancellation Policy.
Please read these Terms carefully before using our website or placing an order.
1. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a purchase agreement in your place of residence or have the appropriate permission to do so.
You must not use our website or products for any unlawful or unauthorised purpose.
You must not attempt to interfere with the operation or security of our website, including by transmitting viruses, malware or other harmful code.
We reserve the right to refuse or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse or unlawful activity.
2. Products
We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications and other information displayed on our website are accurate.
However, the appearance of colours may vary depending on your device or screen settings, and minor variations may occur.
We may modify or discontinue products at any time and may limit the quantities available for purchase.
All products are subject to availability.
Nothing in these Terms excludes any rights or remedies you may have under applicable consumer law, including the Australian Consumer Law.
3. Prices
Prices displayed on our website may change from time to time without notice.
The price applicable to your order will generally be the price displayed at the time you place your order, subject to correction of genuine errors as permitted by law.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
4. Orders
When you place an order with Anovella, you agree to provide accurate and complete information, including your name, email address, billing information and delivery details.
After placing an order, you may receive an email confirming that we have received your order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
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A product is unavailable
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There is an obvious pricing or product information error
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Payment cannot be authorised
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We reasonably suspect fraud or unauthorised activity
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An order appears to have been placed for unauthorised resale or commercial purposes
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We cannot deliver to the address provided
If we cancel an order after payment has been received, we will arrange an appropriate refund.
5. Payments
Payments are processed through the payment methods made available at checkout, which may include Shopify Payments and PayPal.
Payment information may be processed by third-party payment providers in accordance with their own terms and privacy policies.
You agree to provide current, complete and accurate payment and billing information when making a purchase.
6. Shipping and Delivery
Shipping times displayed on our website are estimates unless expressly stated otherwise.
Delivery times may vary depending on your location, carrier delays, customs processing, peak periods and other circumstances outside our reasonable control.
We will make reasonable efforts to ensure orders are processed and delivered within the timeframes communicated to you.
Further information about shipping and delivery may be provided in our Shipping Policy.
7. Returns, Refunds and Cancellations
Returns, exchanges, refunds and order cancellations are handled in accordance with our Return & Cancellation Policy.
Our voluntary return policy operates in addition to any rights and remedies available to you under applicable consumer law.
Nothing in these Terms or our Return & Cancellation Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.
8. Australian Consumer Law
If you are a consumer in Australia, our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Depending on the circumstances, if a product fails to comply with an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy provided by law.
Our store policies and these Terms operate in addition to these rights.
9. Accuracy of Website Information
We make reasonable efforts to keep information on our website accurate and up to date.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct genuine errors or inaccuracies and update information where appropriate, subject to applicable law.
10. Third-Party Services
Our website may use or provide access to services operated by third parties, including payment processors, ecommerce technology providers and other service providers.
Your use of certain third-party services may also be subject to the third party's own terms and privacy policies.
Anovella is not responsible for third-party websites that we do not own or control.
11. Third-Party Links
Our website may contain links to third-party websites.
These links are provided for convenience and do not necessarily mean that we endorse the third-party website, its products or its services.
We are not responsible for the content, security or privacy practices of third-party websites.
You should review the relevant third party's terms and policies before using its services or providing personal information.
12. Reviews, Feedback and User Content
If you submit a review, comment, photograph, feedback or other content to Anovella, you confirm that you have the right to provide that content and that it does not violate the rights of another person or any applicable law.
You must not submit content that is unlawful, fraudulent, abusive, defamatory, obscene or that contains malicious software.
Where you submit content for publication on our website or marketing channels, you grant us permission to use, reproduce and display that content for purposes reasonably connected with operating and promoting Anovella, subject to applicable law.
We may remove content from our website where we reasonably consider it inappropriate, unlawful or in violation of these Terms.
13. Personal Information
Our collection and handling of personal information is described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy.
14. Intellectual Property
Unless otherwise stated, the content available through the Anovella website, including our branding, text, graphics, images, designs and website content, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may use our website for your personal, non-commercial use.
You must not reproduce, distribute, modify, sell or commercially exploit our website content without our permission, except where permitted by law.
15. Prohibited Uses
You must not use our website:
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For unlawful or fraudulent purposes
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To violate applicable laws or regulations
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To infringe intellectual property or other rights
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To transmit viruses, malware or harmful code
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To collect personal information about others unlawfully
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To interfere with the security or operation of the website
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To attempt unauthorised access to our systems
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To submit false or misleading information
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To engage in abusive, threatening or discriminatory behaviour
We may restrict or terminate access to our website where these conditions are violated.
16. Product Use, Health & Beauty Products
Our products must be used in accordance with any instructions, warnings and intended uses provided with the product.
Before using a health, beauty, skincare, cosmetic or personal-care product, you should review the product information, ingredients, instructions and warnings and determine whether the product is appropriate for you.
Individual experiences and results may vary. Unless expressly stated otherwise, descriptions of expected results are not guarantees that every customer will experience the same results.
You should discontinue use of a product if you experience an unexpected or adverse reaction and seek appropriate medical advice where necessary.
Information provided on our website about health, beauty, skincare, cosmetic or personal-care products is provided for general product information and is not intended to constitute medical advice, diagnosis or treatment.
You should seek advice from an appropriately qualified healthcare professional if you have questions or concerns regarding a medical condition, allergies, sensitivities, pregnancy, medications or whether a particular product is appropriate for you.
Nothing in this section excludes, restricts or modifies any rights or remedies available to you under applicable law, including the Australian Consumer Law.
17. Disclaimer and Liability
We aim to provide our website and services with reasonable care and skill.
To the maximum extent permitted by applicable law, we are not responsible for losses caused by events outside our reasonable control or for losses that were not reasonably foreseeable.
To the maximum extent permitted by applicable law, Anovella is not responsible for loss or damage resulting from misuse of a product, use contrary to supplied instructions or warnings, or use for a purpose for which the product was not intended.
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right, remedy or liability that cannot lawfully be excluded or limited, including rights available under the Australian Consumer Law.
Where our liability can lawfully be limited, it will be limited only to the extent permitted by applicable law.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses reasonably incurred by Anovella as a direct result of your unlawful use of our website or your material breach of these Terms.
Nothing in this section limits rights or liabilities where doing so would be prohibited by law.
19. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
20. Changes to These Terms
We may update these Terms & Conditions from time to time, including to reflect changes to our website, products, services or legal obligations.
The latest version will be published on this page with an updated “Last updated” date.
Changes will apply prospectively to the extent required by applicable law.
21. Governing Law
These Terms are governed by applicable law.
Nothing in these Terms is intended to exclude or restrict any mandatory rights or protections available to consumers under the laws applicable to them, including the Australian Consumer Law where applicable.
22. Contact Information
Questions about these Terms & Conditions can be sent to info@anovella.com