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Customer service

Have a question? Contact our customer service and we will try to respond within 24 hours, 7 days a week.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 8:00 - 16:00

✉️ info@anovella.com

ANOVELLA

At ANOVELLA, we want to make it easy to take care of yourself without it costing a fortune.

We offer carefully selected products in beauty, health and everyday comfort – at prices that everyone can appreciate.

We take care of the shipping, so your favourites are delivered smoothly to your door at no extra cost.

And should you have any questions, our friendly support team is always close by and happy to help you.

ANOVELLA – For a prosperous life, every day. 💛💙

Frequently Asked Questions

How can I return my order?

Are you not satisfied with your order? Please contact info@anovella.com before opening a dispute with your payment provider. Customer service is our number 1 priority.

Write DISPUTE in the subject line and let us know what's going on.

These emails are treated with the highest priority and will resolve your issue faster than opening a complaint with your provider.

The expected delivery time has been exceeded. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time.

Unfortunately, an order may be delayed in the delivery process.

You can check the status by email from our customer service. Please enter your order number and send the email from the same email address where you placed the order.

Before opening a dispute with your payment provider, please contact info@anovella.com with the subject line: DISPUTE and let us know what happened.

These emails are treated with the highest priority and will resolve your issue as fast as possible.

When can I expect my order?

We believe that you should not overpay for a desired product, so we ship products directly from our supplier.

This saves on shipping, storage and packaging costs, allowing us to offer products at a reasonable price.

The time frame for processing orders is divided into parts:

Processing time: The order is approved, quality reviewed, and packed. All orders are sent to the distribution centre for delivery within 48 hours of the order being placed.

Delivery Time: This refers to the time it takes to ship the goods from the distribution centre to the final destination.

Delivery time is usually 8-16 business days.

Not satisfied with your order?

Are you not satisfied with your order? Please contact info@anovella.com before opening a dispute with your payment provider. Customer service is our number 1 priority.

Write DISPUTE in the subject line and let us know what's going on.

These emails are treated with the highest priority and will resolve your issue faster than opening a complaint with your provider.

Where can I find my Track & Trace code?

You can track your package using your 4 or 5 digit order number (#xxxxx) and email address.

The Track & Trace code does not provide any information, how is that possible?

Track & trace information is available from the moment your package arrives at the carrier. Please note that delays may occur and that it may take slightly longer for the information to be forwarded to your order.

  • FREE SHIPPING

    All orders are shipped for free Australia wide, and come with a track & trace number so you know where your order is at all times.

  • MONEY-BACK GUARANTEE

    We offer a full money-back guarantee within 30 days of receiving your order.

  • SATISFIED CUSTOMERS

    ANOVELLA, aims to achieve maximum customer satisfaction. This is achieved by providing excellent customer service and clear communication at all times.