Privacy policy

Last updated: September 2026

Anovella is operated by FOZZI ECOM LIMITED (“Anovella”, “we”, “us” or “our”).

At Anovella, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, contact us or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to Anovella and our online store. Our website may contain links to third-party websites or services. Anovella is not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

Information We Collect

When you visit our website, place an order, create an account, subscribe to marketing communications or contact us, we may collect information including:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order and transaction information

  • Account information

  • Communications you send to us

  • Information about how you interact with our website

  • Device and browser information

  • IP address

  • Cookie and similar technology information

The information we collect depends on how you interact with Anovella.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Process payments

  • Arrange shipping and delivery

  • Process returns and refunds

  • Provide customer service

  • Communicate with you about your orders

  • Respond to questions and enquiries

  • Manage customer accounts

  • Detect and prevent fraud or misuse

  • Maintain the security of our website

  • Improve our website, products and customer experience

  • Analyse website performance and usage

  • Send marketing communications where you have chosen to receive them or where otherwise permitted by law

  • Comply with applicable legal, tax, accounting and regulatory obligations

We will generally use your personal information for the purpose for which it was collected, related purposes you would reasonably expect, or as otherwise permitted or required by law.

Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you. As part of operating our store, personal information may be collected, processed and stored through Shopify and its systems.

Shopify may also process information about your device and your interaction with our store to provide and improve its services, maintain security, prevent fraud and provide relevant functionality.

Shopify handles personal information in accordance with its own privacy policies and applicable data protection requirements.

Payments

We currently offer payment processing through Shopify Payments and PayPal.

When you make a purchase, your payment information is processed by the relevant payment provider. Depending on the payment method you choose, your information may be provided directly to Shopify Payments, PayPal or other financial institutions involved in processing the transaction.

Anovella does not generally receive or store your complete payment card details.

Payment providers process your information in accordance with their own privacy policies and security practices.

Order Fulfilment and Delivery

When you place an order, we may share information such as your name, delivery address, phone number and order details with third parties where necessary to fulfil and deliver your purchase.

These third parties may include warehouses, fulfilment partners, shipping carriers and other logistics providers.

We only provide information that is reasonably necessary for them to perform the relevant service.

Marketing Communications

If you subscribe to our newsletter or otherwise choose to receive marketing communications from Anovella, we may use your name, email address and information about your interactions with our store to send you product updates, promotions, offers and other marketing communications.

We may use third-party email or marketing service providers to assist us with these communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in our emails or by contacting us at info@anovella.com.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates or responses to customer service enquiries.

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that can help our website function correctly, remember preferences, understand how visitors interact with our store and improve the customer experience.

Cookies and similar technologies may be used for purposes including:

  • Essential website functionality

  • Shopping cart functionality

  • Remembering preferences

  • Security and fraud prevention

  • Website analytics

  • Measuring website performance

  • Advertising and marketing, where applicable

Some cookies may be placed or accessed by third-party service providers, including Shopify and other services used to operate or analyse our website.

You can manage cookies through your browser settings and, where available, through the cookie or privacy controls provided on our website.

Disabling certain cookies may affect the functionality of our website.

Sharing Your Personal Information

We do not sell your personal information in the ordinary meaning of selling information in exchange for money.

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, including:

  • Shopify

  • Shopify Payments

  • PayPal

  • Payment and financial service providers

  • Shipping and logistics providers

  • Warehousing and fulfilment providers

  • Email and marketing service providers

  • Analytics and advertising providers

  • Website and technology providers

  • Customer service providers

  • Accountants, legal advisers and other professional advisers

We may also disclose information where required or authorised by law or where reasonably necessary to protect our customers, business, legal rights or the security of our services.

Third-party service providers may process personal information in accordance with their own privacy policies.

Overseas Processing and Disclosure

Some of the third-party service providers we use operate internationally and may process or store personal information outside Australia.

As a result, your personal information may be transferred to or processed in countries other than Australia. Privacy and data protection laws in those countries may differ from Australian laws.

Where applicable, we take reasonable steps to ensure personal information disclosed overseas is handled appropriately and in accordance with applicable privacy requirements.

Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

We also rely on security measures provided by the third-party platforms and service providers used to operate our store.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide our services and operate our business and to satisfy legal, accounting, tax, fraud-prevention and regulatory requirements.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal requirements.

Accessing and Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to request that inaccurate, incomplete or out-of-date information be corrected.

We may need to verify your identity before processing a request.

There may be circumstances in which we are permitted or required by law to refuse access or correction. Where required, we will explain our reasons.

Deleting Your Information

You may contact us to request deletion of personal information we hold about you.

We will consider your request in accordance with applicable law. We may need to retain certain information where necessary for legal, accounting, tax, fraud-prevention, dispute-resolution or other legitimate business purposes.

Children's Privacy

Our products and services are not directed specifically at children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Anovella does not control and is not responsible for the privacy, security or content of those third-party websites or services.

We encourage you to review the relevant third party's privacy policy before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

Any updated version will be published on our website with an updated "Last updated" date.

We encourage you to review this Privacy Policy periodically.

Questions and Privacy Requests

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy-related complaint, please contact us at info@anovella.com

We will review privacy enquiries and complaints and aim to respond within a reasonable period.