Refund policy
At Anovella, we want you to be happy with your purchase. If you're not satisfied with your order, please contact us at info@anovella.com and we'll be happy to assist you.
60-Day Returns
We offer returns within 60 days of receiving your order.
To be eligible for a change-of-mind return, your item must be unused, in its original condition and, where reasonably possible, in its original packaging.
To request a return, please contact us at info@anovella.com before sending your item back. Please include your order number and the reason for your return.
Once your return has been approved, we will provide you with the appropriate return instructions and return address.
Please do not send a return to an address shown on the original parcel without contacting us first, as returns may need to be sent to a different facility.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, defective, incorrect or otherwise has a problem, please contact us at info@anovella.com as soon as possible.
Please include your order number and, where possible, photos or videos showing the issue. This helps us assess the problem and resolve it as quickly as possible.
Depending on the circumstances, an appropriate remedy may include a replacement, repair or refund.
Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.
Exchanges
If you would like to exchange an eligible item for a different size or colour, please contact us within 60 days of receiving your order.
Exchange requests are subject to product availability.
If the requested replacement is unavailable, we will contact you to discuss the available options.
Sale Items and Beauty Products
Sale or discounted items and certain beauty or personal-care products are not eligible for change-of-mind returns, unless otherwise stated.
This exclusion does not apply where an item is faulty, damaged, incorrectly supplied or where you are otherwise entitled to a remedy under applicable consumer law.
For hygiene reasons, opened or used beauty and personal-care products generally cannot be returned for change-of-mind reasons.
Return Shipping
For change-of-mind returns and exchanges, customers are responsible for the cost of returning the item unless otherwise agreed by Anovella.
Original shipping charges are generally non-refundable for change-of-mind returns.
If an item is confirmed to be faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer guarantees, we will handle reasonable return costs as required by applicable law.
We strongly recommend using a trackable shipping service when returning an item. Anovella cannot be responsible for change-of-mind returns that are lost in transit before reaching the designated return facility.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Where we determine that an item does not need to be physically returned, we may process a refund or replacement after reviewing the information and evidence you provide.
Cancelling an Order
If you wish to cancel or change your order, please contact us as soon as possible at info@anovella.com.
We will do our best to accommodate cancellation requests before an order has been processed or dispatched. However, we cannot guarantee that an order can be cancelled once processing has begun.
If your order has already been dispatched, you may request a return after receiving it in accordance with this Return & Cancellation Policy.
Australian Consumer Law
Our return policy is provided in addition to any rights and remedies you may have under the Australian Consumer Law.
Consumer guarantees may apply to products purchased from Anovella. These rights cannot be excluded by this policy.
Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Contact Us
For returns, exchanges, cancellations or questions about this policy, please contact:
Anovella
Email: info@anovella.com